Returns

To ensure prompt, accurate service, all returns require prior authorization by PDGun.com’s Customer Service Department. We will accept returns within 14 days of the original invoice date as long as the products are new and in original, unopened packaging (some restrictions apply). All concerns must be brought to the attention of Customer Service within 48 hours of receipt of merchandise.

If you receive a damaged shipment, please note this on the freight delivery record and take pictures of the damages. Please keep all packaging and notify Customer Service immediately.

We are unable to take back products with opened packaging and used products. PDGun.com is not a warranty repair station, and we cannot accept defective merchandise returns. Defective merchandise is subject to the manufacturer’s specified warranty policy, and the manufacturer should be contacted directly for details. Additionally, we cannot accept returns on clearance items, special order merchandise or products that have been shipped to a third-party.

Our return specialists will issue credit for the return following an inspection, and you will be notified via email if there are any issues or if we are unable to apply credit for the return.

Restocking Fees:

There will be no restocking fee if an item is returned as a result of our error, shipping errors or merchandise damaged in transit.
All other returns are subject to a 10% restocking fee.
Returns for items that have been drop shipped directly from the manufacturer will be assessed a 25% restocking fee and must have prior manufacturer approval.

Firearms Returns:
Our standard return policy does not apply to firearms and NFA products. Please contact customer service for additional details.

Shipping Charges:
Original and return shipping charges will not be refunded unless the return is the result of our error or merchandise is damaged in transit. Shipping labels will not be issued to consumers. Shipping labels cannot be issued for products classified as hazardous materials. Please contact the Customer Service Department for additional details.

Returns Process:
All returns require a Return Authorization number. You can make a return request on our website by emailing info@pdgun.com or by calling our Customer Service Department where we would be happy to walk you through our return process.

Sale Terms and Conditions

Because of the nature of the items sold on this site we wanted to share some resources about the regulatory requirements that may apply:
– The International Traffic in Arms Regulations (ITAR) 22 CFR, Parts 120-130
– The Export Administration Regulations (EAR) 15 CFR, Parts 730-744

ITAR-controlled products cannot be exported outside the U.S.
EAR-controlled items may have restrictions on export outside the U.S., including license requirements depending on the user and destination.

If you’d like to learn more about the information mentioned above, then please visit the following web sites:
– International Traffic in Arms Regulations: www.pmddtc.state.gov
– Bureau of Industry and Security: www.bis.doc.gov

By placing an oder on this site you agree to these terms.

If you have any concerns or questions please contact us.

Thanks,
PDGun.com